Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email ([email protected]) at first.

Return & Exchange Conditions

• Returned items must be in their original packaging.
• We won't accept returns of anything made without permission.
• Items must be returned within 30 days after you receive them.
• All products must be undamaged or unopened, unused, in their original packing, and in the same state as when they were delivered to you. Also required is the purchase receipt or other proof of purchase.
• Customers must select a delivery option that offers tracking information when returning or exchanging merchandise.

Policies

Items returned without authorization will not be accepted.

Items must be returned within 30 days after you receive them. All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. When returning or exchanging items, customers must use a shipping method providing tracking information.

General Return Process

• Select the products you would like to return or exchange by logging into your account or looking up a prior order.
• Items that need to be returned can be shipped back using the given return label and the original packing.
• We'll keep track of the things you're returning to us and notify you when they do.
• Your returned goods will be examined, processed, and refunded as soon as they arrive back at our warehouse!

Order Cancellations

• We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
• Please submit a help ticket from Contact Us if you decide to cancel the order.

Costs

• Your return charge will be subtracted from your refund for returns made internationally. Refunds will only be handled if the items you utilize for a return arrive in our warehouse. If they don't, you'll need to file a dispute with the carrier. For orders that exceed the customs threshold, you can be required to pay a custom duty charge and be subject to importation.

Non-returnable items:

• On sale items are non-refundable.
• Customers are not reimbursed for any lost or damaged goods.

Exchanges

At the moment, orders cannot be exchanged online. You must purchase the replacement product separately and return the original product for a refund.

Refunds

We will send you an email to let you know that we have received and examined your return once it has been received. We will also let you know if your refund is approved or denied.

In two to three business days, if you are accepted, your refund will be processed and a credit will be automatically credited to your Paypal payment method.

Please do not hesitate to contact our customer service staff with any queries you may have regarding our return policy or procedures. We will be pleased to assist and encourage you.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	ADDWEALTH TRADING (INTERNATIONAL) LIMITED
Company Address:	2/F Dah Sing Life Building 99-105 Des Voeux Road Central Central HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help